Finishing Trumps Starting

Pick one thing and see it through. Nothing drives in cynicism like starting an initiative and letting it drop because 'we just got so busy'. People respect action, not words. The best excuses are seen as that - excuses. Make check points to keep yourself and your team on track for success.

Multiple Ways to Connect

I'm often amazed by advertising, which gives me only a website address. What if I want to talk to them on the phone? Where do I mail a letter? I resolve to make it easier for customers to contact me by supplying multiple ways to connect with my business. I will give them my cell number, my office number, and my fax number, plus my mailing address, along with my website address and my e-mail. Make it very easy for customers to reach you by giving them multiple ways to connect with you.